Terms & Conditions

1. Introduction

Welcome to Assured Assist Solutions. These Terms & Conditions govern your access to and use of our website, products, and services. By using our services, you agree to be legally bound by these terms.

2. Eligibility

Our services are available exclusively to businesses, organizations, and professional entities, and are intended for use by individuals who are at least 18 years old and authorized to act on behalf of their organization.

3. Services Offered

We provide professional IT and software support for small businesses, startups, and corporate clients, including installation, troubleshooting, system optimization, and software consulting. The scope may vary depending on the service agreement or business requirements.

4. Account Registration

  • You may be required to provide accurate and current business details during registration or when requesting support.
  • You are responsible for maintaining the confidentiality of any login credentials or client portal access provided to your organization.

5. User Conduct

  • You agree not to misuse or abuse our website or services.
  • You shall not attempt to gain unauthorized access to systems or networks connected to our servers.
  • You agree not to use our services for any unlawful, harmful, or unethical activities.

6. Payment & Billing

  • All service fees must be paid in advance unless otherwise specified in a formal agreement or invoice.
  • We accept payments via PayPal, major credit/debit cards, and other secure online gateways suitable for international transactions.
  • All payments are final and non-refundable unless explicitly stated in a service agreement or promotional offer.

7. Refund Policy

Refunds will only be considered under the following conditions:

  • Duplicate payments or clear billing errors.
  • Services not delivered as agreed, subject to internal review.
  • All refund requests must be submitted within 7 days of the transaction.

8. Service Limitations

Our services do not cover:

  • Hardware repair or physical device issues.
  • Use of unlicensed or pirated software.
  • Damage caused by prior misuse, data corruption, or malware beyond repair.

9. Intellectual Property

All website content, branding, software tools, and service materials are the intellectual property of Assured Assist Solutions. Unauthorized use is prohibited.

10. Third-Party Software

We may use or recommend third-party tools during service delivery. Usage of such software is subject to the licensing terms of the respective providers. Assured Assist Solutions is not responsible for updates or licensing issues of external software.

11. Data Privacy

We handle all client data in accordance with our Privacy Policy. Business data shared with us is kept confidential and protected using strong security practices. We do not sell or share data with third parties without consent.

12. Disclaimer of Warranties

All services are provided "as-is" and "as available" without any express or implied warranties. We do not guarantee uninterrupted service, full resolution, or permanent fixes in all cases.

13. Limitation of Liability

Assured Assist Solutions will not be held liable for indirect or consequential damages including but not limited to loss of business, data breaches, or downtime caused during service execution.

14. Indemnification

By using our services, you agree to indemnify and hold harmless Assured Assist Solutions and its team from any liabilities, claims, or costs arising from misuse or violation of these terms.

15. Termination of Service

We reserve the right to suspend or terminate services at any time if the client breaches these terms or misuses our systems or staff.

16. Modifications to Terms

We may revise these Terms & Conditions periodically. Continued use of our services implies agreement to the updated terms posted on this page.

17. Governing Law

These terms are governed under the laws of the Republic of India. Any disputes will be resolved in the courts of Hyderabad, Telangana.

18. Contact Information

If you have any questions regarding these terms, please contact us:

Email: info@officelivetech.com

Phone: 9298002076

Last Updated: May 29, 2025