1. Introduction
Welcome to Assured Assist. These Terms & Conditions govern your use of our website and services. By accessing or using our services, you agree to comply with these terms. If you do not agree with any part of these terms, please refrain from using our services.
2. Services Overview
- Email Configuration (Outlook & other email services)
- Microsoft Word & Excel Support
- Windows Update Troubleshooting
- Remote Technical Assistance
- Software Installation & Maintenance
Our services are offered as part of one-time support, subscription plans, or customized support solutions based on client needs.
3. User Responsibilities
- Provide accurate and updated information when required.
- Follow our support team’s instructions for troubleshooting and assistance.
- Ensure that you have the necessary access permissions for remote support.
- Use our services lawfully and not engage in any fraudulent activity.
4. Payment & Refund Policy
Service Charges: All fees will be communicated before assistance is provided.
Payment Methods: We accept payments through secure channels.
Refund Policy: Refunds are issued under these conditions:
- If the service was not provided as promised.
- If our team is unable to resolve the stated issue.
- If a refund request is submitted within 7 days of service completion.
5. Limitation of Liability
- Data Loss: Users should back up their data before troubleshooting.
- Third-Party Software Issues: We are not responsible for software bugs or incompatibilities.
- Service Disruptions: We are not liable for interruptions due to internet outages or server downtime.
6. Privacy Policy
Your privacy is important to us. We only collect essential personal information required for service provision. Your data will not be sold or shared with third parties. For details, read our Privacy Policy.
7. Termination of Services
We reserve the right to terminate services if:
- A user violates these Terms & Conditions.
- Fraudulent activity is detected.
- Misuse or abuse of support services is identified.
8. Changes to Terms
We may update these Terms & Conditions periodically. Continued use of our services constitutes acceptance of the revised terms.
9. Contact Information
If you have any questions, contact us at:
