Dropbox Not Syncing or Downloading Files – Fix Sync & Download Issues on Windows 10/11

If Dropbox isn’t syncing or you’re unable to download files, follow this step-by-step guide to resolve the issue on Windows 10 or 11.

Step 1: Check Internet Connection

• Verify that your internet is working properly.
• Try browsing some websites or doing a speed test.

Step 2: Restart Dropbox and Your PC

1. Quit Dropbox from the system tray.
2. Restart your computer and re-open Dropbox.

Step 3: Check Storage Space

• Login to Dropbox.com.
• Ensure you’re not out of storage quota.

Step 4: Update Dropbox App

Go to Dropbox preferences and click “Check for updates” to ensure you’re on the latest version.

Step 5: Reset Dropbox Settings

Rename the Dropbox config folder from `%APPDATA%\Dropbox` to `Dropbox.old` and restart Dropbox.

Step 6: Reconnect Dropbox Account

• Unlink and relink your Dropbox account from the desktop app.

Step 7: Disable Antivirus/Firewall Temporarily

Temporarily turn off security software to check if it’s interfering with Dropbox.

Step 8: Try a Different Browser

Try Firefox, Chrome, or Edge and clear cache to test file downloads again.

Step 9: Reinstall Dropbox App

Uninstall and download the latest app from Dropbox official site.

Step 10: Contact Support

If nothing works, go to Dropbox Support and raise a ticket with details.