Refund Policy for Assured Assist Solutions
Assured Assist Solutions offers IT and software support services exclusively to business clients and organizations. This Refund Policy outlines our terms and conditions applicable to refunds for B2B transactions.
Eligibility for Refund
Refunds may be granted under specific circumstances, such as:
- Duplicate payments due to a technical or billing error.
- Failure to deliver services as described in the signed agreement or scope of work.
- Service interruption resulting from internal technical limitations not disclosed beforehand.
Refund Request Process
- All refund requests must be submitted in writing via email to info@officelivetech.com within 7 business days of the transaction date.
- Requests must include the business name, service ID or invoice number, and a brief description of the issue.
- Our support team will review the request and respond within 3-5 business days with a resolution.
Non-Refundable Situations
- Partial service usage or service cancellations after successful delivery.
- Service delays due to incorrect input, configuration errors, or third-party dependencies beyond our control.
- Custom-developed software, one-time consulting engagements, or project-based deliverables after acceptance.
Refund Method
Approved refunds will be processed via the original payment method used during the transaction. Processing times may vary depending on the payment provider.
Policy Enforcement
Assured Assist Solutions reserves the right to deny refund claims if found to be outside the scope of this policy. Continued use of our services indicates your acceptance of these refund terms.
Contact Us
For questions related to this policy or assistance with refund procedures, contact us at:
Email: info@officelivetech.com
Phone: 9298002076
Last Updated: May 29, 2025
